Help and setup
We’re here to help.
Stuck? Send us a message below, email adminteam@clearcatch.io or call +1 (249) 507-0832. We reply within one business day.
Common questions
Got questions?
We’ve got answers.
Here’s everything you need to know before getting started.
Why don't I see any leads yet?
Clear Catch only scores contacts created after you connect HubSpot, and scoring starts once you've added at least one ideal-customer rule. It checks for new contacts every 15 minutes, so a brand-new lead can take up to 15 minutes to appear.
A rep isn't getting leads.
Check that the rep is switched on in Routing. Reps who are away can be switched off so leads skip them. Then check that a routing rule points to that rep or their team.
A rep left the company.
Remove them in HubSpot. Clear Catch switches them off and marks them "Removed from HubSpot" so you can delete them.
A lead went to the wrong rep.
Open the lead. It shows the rule number that sent it there. Change that rule in Routing, or reassign the lead in HubSpot.
I want to change plans or cancel.
Email us at adminteam@clearcatch.io and we'll take care of it the same day.